Frequently Asked Questions

1. What size should I order?

For men, order the size you would ordinarily wear for best results. Women's sizes run small, so we recommend getting ONE FULL SIZE UP. (For example, if you wear a women’s size 7, order a women’s size 8. If you wear a women’s size 7.5, order a women’s size 8.5)

2. My shoes feel more snug than I’m used to. Do I need a larger pair?

Even if you’ve followed our sizing guidelines, you may find your shoe feels extra snug for the first few days. This is normal, as we use a mesh material that stretches, which makes them compatible for both narrow and wide toe boxes. After about a week the shoes will have adapted to your feet and will feel just right!

3. My order shipped several days ago. Why haven’t my shoes arrived?

Due to the COVID pandemic and the large volume of mail traffic at this time, major shippers are overwhelmed and experiencing delays. As a result, many packages are arriving late, and ours are no exception.

Please be aware that once your shoes have shipped and you are informed via email, they are out of our hands. All orders from the DIFFERENCE are shipped through USPS, and we encourage you to track any package in the USA using the USPS tracking system,